Events for 11/2-11/6/2009

Hi, Everyone!

Here’s what’s on the schedule for the next week —

“ChangeWorks Forum” —

On Monday, November 2, at 3PM EST, we will have our weekly ChangeWorks Forum teleconference. This week, we’ll explore a variety of ChangeGrids I had the opportunity to discuss on coaching calls this week, we’ll take a look at the ChangeGrid reference sheet I posted about ideal tension management in a haunted attraction, and we will also  discuss scheduling the start date and time for the ChangeWorks Analyst training webinar series.  This program will explore aspects of the ChangeGrid that will take your knowledge and understanding to an entirely new level. I encourage ALL of you to participate.

This call is open to ALL graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/514230203

NEW “ChangeWorks Practitioner” webinar series —

Beginning on Tuesday, November 3rd, from 11AM EST to 1PM EST, we will conduct an 8-week ChangeWorks Practitioner webinar series.  Those of you who recently completed the 3-day ChangeWorks Practitioner workshop in San Francisco are encouraged to attend — as are ALL of you who will be participating in the upcoming ChangeWorks Analyst training.

This program is open to ALL graduates and currently enrolled students. You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/338536874

“ChangeWorks 101 — Using the NEW ChangeGrid.com website” —

ON Tuesday, November 3rd, at 3PM EST, Steven and Fritz will provide an overview of the key functions of the new ChangeWorks System software and answering any question you may have about its operation.  If you have not attended one of the prior offerings of this call, PLEASE plan to attend.

This call is open to all graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/559175642

“Gold Team Corporate Business Builder Teleconference” —

At 11AM EST on Thursday, November 5th, we will continue our discussions about pursuing ChangeWorks-related opportunities within corporate or organizational clients. This week we will finalize the campaign activity list for prospect corporate clients to complete.  Please see my previous post — “Creating an Activity List for Corporate Marketing” — for more information .

This call is open exclusively to Gold & Platinum team members only.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/123122874

“The Business of Change” Webinar —

At 1PM EST on Friday, November 6th, we have scheduled an orientation to the ChangeWorks System for human develop professionals curious about the tool and how it might help them in building their businesses and providing their clients with an even more impactful experience.  If you have colleagues you think would be interested, please encourage them to join in!

This call is open to ANYONE who would like to attend.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/839519666

Please join us for these events!

– T –

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Engineering a REALLY Good Scare!

Hi, Everyone!

Personally, you’ll never catch me at one of these places — but haunted houses, cornfields, hayrides and amusement parks are HUGE money-makers this time of year — and seem to be getting ever more popular.

So that makes me wonder … where on the ChangeGrid does a visitor to a haunted attraction need to be moved in order to feel like they got their money’s worth AND want to come back again with even more of their friends in tow? Or, from a business consulting perspective, how does tension management apply in the design, staffing and marketing of a screaming good time?

As visitors wander through a haunted attraction, they are presented with a variety of experiences, each of which has been designed and engineered to elicit an ideal (terrified) response.  Their responses are based on the instantaneous assessments each visitor makes of his or her perceived levels of ability and challenge to handle each of the situations placed before them.

Some situations, like walking through a laboratory filled with flasks and beakers of boiling colored water, may plot very far DownGrid in Apathy, since visitors would probably feel that their ability greatly exceeds the challenge they face — rendering the laboratory a rather boring element of the overall experience. But let a deranged, chainsaw-wielding lunatic dash into that laboratory, and tension could skyrocket into the highest levels of Stress, resulting in blood-curdling screams — and an immediate need to change one’s skivvies!

The chart below gives you a glimpse into the possible responses someone could have to each element in the haunted attraction as well as the experience overall.  If the visitors aren’t moved into the RIGHT spots — and moved into them frequently enough during their visit — they’ll be left wondering if they have wasted their time and money and reluctant to visit again.  Take a look at each square, think about the ratio of Perceived Ability and Perceived Challenge for each and see if the labels make sense.  We’ll talk about them on Monday’s ChangeWorks Forum call.

16ScaryLocations

16 Possible Responses to a Haunted Attraction (CLICK to view full-size)

Who would have thought that ChangeWorks could have anything to do with Halloween — but isn’t tension management what the holiday is all about? Imagine the opportunities this could present for you as consultants. Detailed tension analyses of the existing haunted attraction followed by advice on how to raise tension even more! Anyone want that job?

-T-

Out of their MINDS and into MOTION

Hi, Everyone!

As you all learned during your ChangeWorks Practitioner training, ANY activity beginning with ANY verb can be explored and plotted on the ChangeGrid.  That being said, not all verbs are created equally — and determining the right verb can be the difference between an OK activity and the perfect activity.

One suggestion I’ve found myself offering to more and more ChangeWorkers (<— still not sure about that!) is to favor activities that focus on external behaviors over internal processes.

For example, the activity “Understanding the organization’s mission” can certainly be used, but does it really get to the core of the what the client wants to explore? If a client wants to establish whether or not an employee truly understands the organization’s mission, focusing on the internal verb “understand” reveals very little.  But if we ask the client HOW they would determine whether or not the employee genuinely understands the mission, we’re likely to hear a different set of verbs, like “articulate” or “explain” — verbs that focus on external, observable behaviors.

I would also predict that “understand” and “articulate” would plot very differently on the ChangeGrid.  Think about it — it’s pretty easy for someone to SAY that they understand something — but ask them to EXPLAIN what they said they understood and you might just watch their level of productive tension skyrocket!

There are many occasions when the exploration of internal activities can be very valuable, so I’m certainly not suggesting a hard and fast rule here — but I am encouraging all of you to NOTICE when you’re adding an internal activity and ASK yourself if a different, more external verb might serve your client better. Since our clients, more often than not, have asked us to support them in a process leading to specific behavioral changes in their lives, it can be very powerful to get them out of their MINDS and into MOTION.

“Understand” is a very common verb found on activity lists. What other internal verbs can you think of — and what external verb would you suggest as a replacement?

-T-

Analyst? Practitioner? Professional?

Hi, Everyone!

While I was at the ASTD Expo in San Francisco, an attendee stopped by our ChangeWorks booth and asked me an interesting question: “What do people who use the ChangeGrid in their work call themselves?”  As it turns out, she was a branding expert determined to sell me some series of seminars on the subject — but it DID get me thinking!

While you probably just refer to yourself as the role you serve — coach, consultant, counselor, trainer, etc. — her question was really specific to the label WE apply to someone who uses the ChangeGrid.  I said, “Even though some are ChangeWorks Analysts or ChangeWorks Trainers, we generally refer to everyone as ChangeWorks Practitioners or even more generically, ChangeWorks Professionals.”

Well the look on her face was either a) exceptionally well-rehearsed or b) a spontaneous visceral response just this side of projectile vomiting.  Either way, it wasn’t positive!

Since I knew (and honor the fact) that she’s in the business of selling her services, I struck up a little deal with her — I would read her ChangeGrid in exchange for her advice on the matter.  She agreed — and subsequently shared that in her opinion, the labels we used were “sterile and detached from the client.”   She felt that the titles focused on “what you have accomplished for yourselves rather than on what you accomplish for your clients — who you ARE instead of what you DO.”  She thought they “carried an air of superiority that placed a barrier where you should be building bridges.”

Well, at that point, I can only say I was VERY relieved I hadn’t asked for her opinion on my hairstyle or the tie I had chosen for the evening!  So before she turned her focus to ME, I hurried to ask, “So what do you think we should call ourselves?”

She simply said, “ChangeWorkers! Because THAT is what you ARE — AND what you DO!”

So what do you all think of that?  Please post your opinion here as a comment — or jot me an email.

-T-

The Holiday Season Begins!

Hi, Everyone!

I was about to send out our annual “Wishing you all a blissful HalloThanksChanuFestiChrisKwanYear Season!” greeting card — and look what I received in MY email:

image009

And I thought I was being clever!!

-T-

San Francisco ChangeWorks Class Photo

Hi, Everyone!

Shags Shagrin sent over this snapshot of the group attending the ChangeWorks Practitioner training program we conducted in the San Francisco Bay Area last week. Some of the participants have attempted to carefully conceal themselves, but we know who you are!!

PIC_1961

October 2009 — San Francisco Class Members

Row 1 — Shags Shagrin

Row 2 — Frances Trant, Sandy Stober, ME, Susan Blake

Row 3 — Chris Williams, Martha Hanlon, Nancy Montier, CeCe Converse, Nancy Dadami

Row 4 — Howard Bloom, Stacy Kellogg, Veronica Raya, Debra Culbertson, Joe Novosel, Donna Love, Veronica Wolfe, Karya Lustig, Marcey Vasumpaur, Paula Schiff, Norman Tooley, Paul Plamondon

Not shown (or hiding extremely well) — Thornton Prayer, Marian Shapiro, Jodie Charlop

I hope we have everyone named correctly.  Let me know if we’ve made any mistakes!

-T-

Events for 10/26-10/30/2009

Hi, Everyone!

Here’s what’s on the schedule for the next week —

ChangeWorks Forum:

On Monday, October 26, at 3PM EST, we will have our weekly ChangeWorks Forum teleconference. This week, we’ll debrief the group coaching profile I invited all of you to complete on the Business of Helping.  If you have not already done so, please visiting the Business of Helping blog posting and follow the link to access the profile.  I will send each of you a copy of your ChangeGrid just before the call begins.

We will also  discuss scheduling the start date and time for the ChangeWorks Analyst training webinar series.  This program will explore aspects of the ChangeGrid that will take your knowledge and understanding to an entirely new level. I encourage ALL of you to participate.

This call is open to ALL graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/170195299

“The Business of Change” Webinar:

At 12Noon EST on Tuesday, October 27, we have scheduled an orientation to the ChangeWorks System for human develop professionals curious about the tool and how it might help them in building their businesses and providing their clients with an even more impactful experience.  If you have colleagues you think would be interested, please encourage them to join in!

This call is open to ANYONE who would like to attend.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/782578570

ChangeWorks 101 — Using the NEW ChangeGrid.com website:

ON Tuesday, October 27, at 3PM EST, Steven and Fritz will provide an overview of the key functions of the new ChangeWorks System software and answering any question you may have about its operation.  If you have not attended one of the prior offerings of this call, PLEASE plan to attend.

This call is open to all graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/974997866

Gold Team Corporate Business Builder Teleconference:

At 11AM EST on Thursday, October 29, we will continue our discussions about pursuing ChangeWorks-related opportunities within corporate or organizational clients. This week we will finalize the campaign activity list for prospect corporate clients to complete.  Please see my previous post — “Creating an Activity List for Corporate Marketing” — for more information .

This call is open exclusively to Gold & Platinum team members only.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/977841642


Please join us for these events!

– T –