Corporate Tension Management Profile

Hi, Everyone!

For those of you on the Gold Team, we have put together a special ChangeWorks profile designed to be used when marketing to prospective corporate clients.  This is the result of the discussions we’ve been having over the past several weeks on the Gold Team’s Corporate Marketing webinars.

In preparation for this Thursday’s webinar at 11AM EST, please take a few moments to complete the survey NOW. Please rate each of the activities AS IF YOU WERE A CORPORATE PROSPECT. Here’s the link:

Corporate Tension Management

Also, please REGISTER for Thursday’s call by following this link:

https://www2.gotomeeting.com/register/917064763

During the call, we’ll look at both the Individual and Group Profile results and determine if any changes need to be made to the activity list.

-T-

ChangeWorks Analyst Webinar Series

Hi, Everyone!

After much discussion with many of the Gold Team members about their schedules for the month of December, I’ve decided that we will begin the ChangeWorks Analyst webinar series on Tuesday, January 5th, 2010.

The program runs from 12 Noon to 1PM Eastern Time on MOST Tuesdays throughout 2010 — the overall duration depends entirely on how much discussion each topic stimulates.

The program is presented as a collection of independent webinars rather than a fixed curriculum to eliminate the need to “start at the beginning.”  As always, all webinars will be recorded and posted in the Resource Library.

The ChangeWorks Analyst training explores many concepts not mentioned in the Practitioner program and takes your knowledge and skills to a much deeper level.  Among the more than 15 topics we’ll discuss:

• The ChangeGrid as a 3-dimensional visual model: the ChangeCube and ChangeSphere

• Working with Activities as “Blocks of Energy”

• Individual ChangeGrids as a subset of the “Grand ChangeGrid of Life” — Scope, Scale & Shift Patterns

• Distorted ChangeGrids — Stretch, Squash, Slant & Skew Patterns

• Paradoxical Response States — Apparent Stress, Apparent Apathy & Apparent Power

This program is open to ALL ChangeWorks Practitioners who graduated or will graduate prior to the end of this year — and I encourage everyone to participate.

If you have any questions about the ChangeWorks Analyst program, just ask!

-T-

Events from 11/30/09 thru 12/05/09

Hi, Everyone!

Here’s what’s on the schedule for the next week —

“ChangeWorks Forum” —

On Monday, November 30th, at 3PM EST, we will have our weekly ChangeWorks Forum teleconference. This week, we have a ChangeWorks Group Profile to explore and a couple of questions to cover, posed to me during recent coaching sessions. I encourage ALL of you to participate.

This call is open to ALL graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/391306475

“ChangeWorks Practitioner” webinar series, Session 5 —

On Tuesday, December 1st, from 11AM EST to 1PM EST, we will hold the fifth session in the series.

This program is open to ALL graduates and currently enrolled students. You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/247456698

"ChangeWorks: System 101" webinar  —

On Tuesday, December 1st, from 3PM EST to 4PM EST, Fritz & Steven will be answering your questions about the new system and previewing the new group profile feature – don’t miss it!

This program is open to ALL graduates and currently enrolled students. You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/653613659

Please join us for these events!

– T –

Happy Turkey Day!!

Happy Thanksgiving, Everyone!

Is it just me, or do you find this traditional depiction of Thanksgiving rather disturbing?

Segregation and Gender-bias at the First Thanksgiving

And now, my favorite little harvest holiday ditty:

Gobble. Gobble. Gobble. Gobble.
What does Mr. Turkey say?
Gobble. Gobble. Gobble. Gobble.
“I don’t like Thanksgiving Day!”

Enjoy your feast!

-T-

Attitude and the ChangeGrid

Hi, Everyone!

Here’s a question for all of you, posed to me during a recent coaching session:

How does attitude impact the  self-assessments a respondent performs when completing a ChangeGrid?

As a general rule, I’d say that the more positive a person is, the more likely they are to OVER-represent their level of Ability and UNDER-represent the level of Challenge.  The opposite would likely be the case for someone with a negative attitude – the more negative they feel, the more they will UNDER-represent Ability and OVER-represent Challenge.

Is that a problem?

Maybe … maybe not!

If the person completing the ChangeGrid is a GENUINELY positive person, a straight-forward reading should resonate well with them — but if the attitude is ARTIFICIALLY positive, a straight-forward reading should result in a mis-match, since the assessments weren’t a true reflection to begin with.

So here are four questions I’d love you each to answer:

1) How would you differentiate a GENUINE attitude from an ARTIFICIAL one?

2) How do you think a GENUINELY vs ARTIFICIALLY negative person would respond to a straight-forward reading?

3) What is the BEST attitude for producing the most accurate ChangeGrid?

4) How would you handle a client who has responded from an ARTIFICIAL attitude?

Please post your answers here in the Comments —

-T-

The Business of Busy-ness

Hi, Everyone!

Did you know that the word “business” actually comes from the word “busy”?

Business is something we do to keep ourselves BUSY — to fill our days with something that pays our bills at the very least — perhaps amuses us — and ideally, give our lives meaning.

Business offers us several ways of keeping busy. In fact, three types of activities fill everyone’s days — those which are income GENERATING … those which are income CONSERVING … and those which are income CONSUMING.

The challenge facing all leaders is keeping their teams focused on the right activities.

So what is YOUR business busy doing?

Understanding the Difference

Before we look at the distinctions between each of the three types of activity, it’s important to keep in mind that we’re not making value judgements here. We’re NOT saying that any particular activity is good or bad or right or wrong. We’re simply examining the activity from an income-oriented perspective.

Income Generating activities are the lifeblood of every organization. They are where ALL of the money comes from. These activities involve leveraging ANY of the resources you have in such a way that a net gain in income is achieved.

In this category you’ll find all sorts of activities — prospecting … customer acquisition … marketing … research & development … mergers and acquisitions … investments — and that’s just a glimpse.

Some jobs are focused on income generation — the most obvious being sales. Others are more indirect — like graphics design or product development. These activities may not be as cut-and-dried as getting a prospect to sign on the dotted line — yet they support the organization’s sales efforts … and give it more products to sell. But every employee has the potential for boosting the company’s bottom line. Exemplary customer service teamed with high-quality products and a company-wide friendly and helpful demeanor all impact the buying public’s perception of your company – and that can definitely increase your profits.

Income Conserving activities protect the money you’ve brought in. These activities aim at saving your company more money than they cost to perform.

In this category you’ll find activities relating to efficiency improvement, cost containment, safety, human resources, suggestion campaigns and numerous others — as well as anything that impacts your less-tangible resources, like corporate image, good will and customer loyalty.

Finding a way to do something faster, cheaper or better helps you keep more of the income you’ve generated — as will examining the real value of doing something BEFORE you expend any amount of time, energy or money.

Income Consuming activities are a normal part of every business. Everyone knows you have to spend money to make money — a manufacturer must MANUFACTURE something … a service provider must PROVIDE a service. While many income consuming activities are necessary … unavoidable … important … perhaps mission-critical, most are simply a blatant waste of time and resources and eat away at your hard-earned profits.

Income consuming activities can be tough to evaluate, because on the surface they often appear to be income generating or conserving … and no one wants to think that what they’re doing isn’t an important contribution to the overall growth of their company. If you want to ruin relationships, create animosity and stop people dead in their tracks, the slightest HINT that you believe their work is income consuming or lacking in value is CERTAIN to carry all of those consequences … and more.

Nevertheless, activities that ARE of PARAMOUNT importance to your business can STILL be income consuming.

For example, let’s say you want to have a brick wall built behind your house. You open up the phone book and call a few masonry companies. Each company sends out a representative. The representatives provide you with cost quotations. You pick one and sign the agreement. The company sends out a mason. He builds your wall. End of story.

While he’d do his best to argue the point, the mason and the work he did is NOT income-generating for his employer … it’s income CONSUMING. That doesn’t mean it wasn’t important — it was CRITICAL in fact! But the income was actually generated by the efforts of the marketing department who placed the ad in the phone book as well as the efforts of the sales representative who ultimately secured the deal. Everything that occurred AFTER that moment became an expense incurred in order to fulfill the agreement.

The mason can certainly help CONSERVE income by being fast, flawless and frugal with materials. He even has the potential for GENERATING additional income by suggesting another project to you – or by making such a positive impression that you would eagerly recommend his company to others — but the pure activity of building the wall is income CONSUMING.

Obviously, there are countless income consuming activities happening throughout an organization each and every day. While some are a necessary part of the business model, there still exists abundant opportunities to stop money-gobbling activities from destroying your profits. Whether it’s being dragged to and through another pointless meeting … or participating in a debate that goes nowhere … or investing in a task force whose recommendations are never implemented … or suffering through countless layers of bureaucracy that compromise communication … or policies and procedures that do nothing but complicate the simplest of tasks …or (fill in the blank with whatever drives YOU crazy), the average day is filled with things that are of little or no value to anyone inside or outside of the company.

Evaluating Your Situation

If you’d like to keep your busy-ness as profitable as possible, here’s how:

First, detach yourself emotionally from the assessment process. Your evaluation needs to be objective, candid and clear.

Second, examine your company at the corporate, departmental, project and individual levels and estimate the percentages of time focused on each of the three categories.

Third, decide what would be the ideal activity ratio at each level — and 100% income generating isn’t a realistic expectation!

Finally, instill in every member of your team a fundamental respect for income — its generation, conservation and consumption. Every moment of every day should be governed by a simple question: “How does doing this affect income?”

The answer will dictate the level of priority that activity should receive:

Priority #1 — EVERY team member should take full advantage of EVERY opportunity to perform something income generating.

Priority #2 — When not busy generating income, team members should seek out ways to conserve what has been gained.

Priority #3 — If an activity neither generates nor conserves income, it must be carefully evaluated for its income gobbling potential. If the activity is necessary, team members should strive to be as efficient as possible. If it is simply a waste of resources, it should be avoided altogether.

Now, get out there and DO something with this information — you’d hate for the time you’ve spent reading this to be income CONSUMING because you did nothing useful with it!

-T-

Events for 11/23 thru 11/27/2009

Hi, Everyone!

Here’s what’s on the schedule for the next week —

“ChangeWorks Forum” —

On Monday, November 23, at 3PM EST, we will have our weekly ChangeWorks Forum teleconference. This week, we have some interesting ChangeGrids to review — discuss determining desired locations and demonstrate the new Group Profiling features. I encourage ALL of you to participate.

This call is open to ALL graduates and current students of the ChangeWorks Practitioner training program.  You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/934123715

“ChangeWorks Practitioner” webinar series, Session 4 —

On Tuesday, November 24th, from 11AM EST to 1PM EST, we will hold the fourth session in the series.

This program is open to ALL graduates and currently enrolled students. You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/778679930

“ChangeWorks: System 101” webinar  —

On Tuesday, November 24th, from 3PM EST to 4PM EST, Fritz & Steven will be answering your questions about the new system.

This program is open to ALL graduates and currently enrolled students. You can REGISTER NOW by following this link:

https://www2.gotomeeting.com/register/200818746

Please join us for these events!

– T –