Offices CLOSED on December 1st

Hi, Everyone!

On Wednesday, December 1st our entire staff will be attending the Charlotte ASTD “Day of Learning” at which I will be presenting “ChangeWorks: Modern Tension Management for Human Development Professionals.” That means no one will be at the office to answer the phones or respond to emails.  We’ll be back to work as usual on Thursday, December 2nd. In the event of an emergency, please call Linda on her cellphone at 704-996-4590 and she will get back with you ASAP.



2010 ChangeWorks Study Update

Hi, Everyone!

We’ve just compiled the data we’ve collected so far in our 2010 ChangeWorks Study.  Of the professionals who have participated in the study to date, 89 self-identified as COACHES, 57 as TRAINERS and 48 as CONSULTANTS.

Question #1 focused on the ACCURACY of the ChangeGrid. Our goal was that 80% would Agree or Agree Strongly — and the results greatly exceed our goal with 100% of the participants across all disciplines attesting to the accuracy of the ChangeGrid.

Question #2 explored how VALUABLE the participants found the insights offered by the ChangeGrid. Our goal was that 80% would Agree or Agree Strongly — and the result far exceeds that at 99%.

Question #3 asked participants to share how valuable they think their clients would find the ChangeGrid. Again, our goal was that at least 80% would Agree or Agree Strongly — and we beat our goal by a huge margin.  While the differences are very small indeed, I find it interesting (disturbing, actually) that professionals found the ChangeGrid more valuable for themselves than for their clients.

Question #4 is designed to reveal the practical value of the ChangeGrid.  Again, we’re way above the 80% goal we had set, but I feel like I need to do a follow-up survey to figure out the difference between VALUABLE and USEFUL, particularly since the scores for Valuable are a bit stronger.

Question #5 was included in the study to satisfy a personal curiosity — does the ChangeGrid open a respondent’s eyes to new insights and understanding or does it simply confirm and clarify what they already knew … or BOTH? Our goal in this query was that 50% would Agree or Agree Strongly — but, as it turns out, we still would have met and exceeded our goal had it been set at 80%.  Bottom line for me is that I don’t believe the ChangeGrid ALWAYS reveals new information, so I’ve never set that as an expectation. That being said, I’m thrilled that so many people find the ChangeGrid Eye-Opening.

Question #6 asked the professionals to predict how eye-opening their clients would find the ChangeGrid — and their answers are VERY different from their personal assessments by a significant margin. Across all disciplines, the prediction is greater than the professionals’ ratings with the biggest difference reported by Consultants, who predicted a 15 point increase for their clients.

Finally, Question #7 asked whether the ChangeGrid affirmed what the respondent suspected was going on with them, and it does in a grand way, easily exceeding our goal of 80% in the combined Agree and Agree Strongly ratings.

So now, with nearly 200 professionals weighing in, I think it’s fair to say that the ChangeGrid is ACCURATE, VALUABLE, and USEFUL and will both AFFIRM what a client thinks about their situations and OPEN THEIR EYES to even more — and that’s all WONDERFUL things to share with your prospective clients.

We’ll talk more about the results on Monday’s ChangeWorks Forum call, so please plan to join in!


Events for 11/29 thru 12/4/2010

Hi, Everyone!

Here’s the list of next week’s events for ChangeWorks and MasterStream professionals:

“ChangeWorks Practitioner Webinar Series — Fourth Session” —

Monday, November 29th from 11AM to 1PM EST, we will continue our 6-week ChangeWorks Practitioner webinar series. The program is open to newly-enrolled candidates as well as all graduates of the ChangeWorks program. If you are a new student and would like to enroll in the program, it’s not too late to get started. Please contact Linda at 704-987-6500. If you have already graduated and would like to repeat the program, register at this link:

“ChangeWorks Forum” —

Monday, November 29th from 3PM to 4PM EST. During this call, we will review the individual layers of the new ChangeGrid graphic. We encourage ALL of you to attend. This program is open to all current students and graduates of the ChangeWorks program. To register, follow this link:

“ASTD Charlotte Day of Learning” —

Wednesday, December 1st, I will present “ChangeWorks: Modern Tension Management for Human Development Professionals” at the 2010 ASTD Day of Learning in Charlotte, NC. For more information, visit the Charlotte ASTD website:

“ChangeWorks Practitioner Weekend Retreat” —

Thursday, December 2nd thru Saturday, December 4th from 9AM to 5PM EST each day, we will conduct a 3-day ChangeWorks Practitioner weekend retreat. For more information, please contact Linda Napier at 704-987-6500.

“ChangeWorks Gold Team Call” —

Thursday, December 2nd, we will be conducting the ChangeWorks training program mentioned in the prior paragraph, so our usual Gold Team Call won’t be held this week.

As always, our webinars are recorded for those of you who are unable to attend the live call. If you would like to receive a link to the recording for any call you cannot make, BE SURE TO REGISTER FOR THE CALL and the system will automatically notify you by email when the recording is ready.

If you know of an event that would be a good opportunity for me to introduce ChangeWorks and MasterStream to the professional community, please give Linda a call at 704-987-6500.


Linda’s Harvest Tree

Hi, Everyone!

On behalf of Linda, Steven, Misty and myself, I’d like to wish you all a VERY Happy Thanksgiving — and take this opportunity to let every one of you how much we are thankful for YOU.

For me and Linda, Thanksgiving has always been “OUR” holiday among our friends — so every year, while I’m cooking dinner for everyone, Linda creates a special Harvest Tree decorated entirely in flowers and berries and foliage she collects from our garden. Here’s a shot of this year’s tree:



Hope your holiday is happy and your harvest is abundant!


Crafting Activity Lists for Campaigns

Hi, Everyone!

Building on what I said in the “Crafting the Perfect Activity List” posting I made here last week, I’d like to add 10 additional considerations when building an activity list for groups or other campaigns.

13) Know what you’re hunting for before you begin. Group profiles and campaigns are generally developed with a specific motive in mind. Be clear what that objective is before you start crafting activities and scrutinize each activity to ensure that it is revealing the sort of information you want most.

14) Be mindful of the respondent’s current level of understanding. Don’t use terms that the respondent isn’t familiar with, like labels and phrases a student would understand AFTER completing a training program, but not BEFORE.

15) Use the Description feature! Clarity is KEY in a group profile since it is essential that all respondents interpret an activity the same way. Provide as detailed a description as possible to ensure that the respondents know exactly what the activity means.

16) Watch out for “respondent fatigue.” When an activity list is created for a single individual, you can include as many activities as you would like since ALL of them were chosen by or specifically for that client. On the other hand, in a group profile or campaign situation, the activity list was created by an outsider — and that means that each respondent may or may not resonate with each of the activities.  It takes a lot more energy to answer questions about something you may not care all that much about, so to prevent respondent fatigue, keep your activity list tight.

17) Decide if order matters in your list. Sometimes, it’s good to list activities in a natural chronological order or group them according to some criterion. Other times, there’s merit in keeping the list jumbled a bit.

18) Build your activity lists and descriptions in Word. It’s much easier to edit, rearrange and share activity lists if you build them and maintain them as Word documents.  Once you’re happy with the list, just cut and paste them into the online ChangeWorks System.

19) If time allows, have the activity list reviewed by a member of the target group. Obviously, this is a good way to verify that your activity names and descriptions make sense to the respondents and are interpreted in the way you intended.

20) While you’re at it, have the activity list reviewed by your peers. That’s one of many things we do on the ChangeWorks Forum calls, so take full advantage of the opportunity to run your list by other ChangeWorks professionals before you deploy it.  Better to get feedback in advance than constructive criticism after it’s been launched!

21) Use UpGrid verbs in marketing campaigns. Remember that prospects plotting UpGrid are more likely to engage your services, so choose UpGrid situations and language when building activity lists for marketing purposes. This is the ONLY application where we suggest you deliberately attempt to “steer” the respondent’s thoughts.

22) Consider using rejected activities for intake profiles. As you build an activity list for group or campaign purposes, you’ll probably create far more activities than you will end up using. DON’T throw the rejects away — save them for a more in-depth intake profile.

What other suggestions would you make to help others create great activity lists?


NEW Expo Demonstration ChangeGrid

Hi, Everyone!

Here’s a new piece of ChangeGrid artwork — a 24″ x 36″ placard designed for live demonstrations of ChangeGrid readings, such as trade shows or small presentations.  The resolution of the file in the little graphic shown below is NOT suitable for reproduction — we’ll be uploading the “official” artwork to the CCP homepage on Monday.

2011 ChangeWorks Trade Show Demonstration ChangeGrid

The artwork can be printed out, mounted on foamcore and laminated OR printed out on paper and inserted into a poster frame with either a glass or plastic front.  You can then use dry erase markers to plot a booth visitor’s activities, read their ChangeGrid, wipe off their data and do it again for another visitor.  Shags Shagrin used a similar version at a recent trade show and thought it was a great tool.

Let me know what you think!


ChangeWorks Trade Show Banner

Hi, Everyone!

We’ve just ordered a banner for an upcoming event — the Charlotte ASTD Day of Learning. I’m one of the presenters and we’re also hosting a trade show table promoting the ChangeWorks System. The banner 48″ by 80″ and retracts into a very portable and easy-to-ship-and-setup spool thingy.

Here’s what it looks like:

If any of you would like to use it for an event you’re showing at, please let us know.